MathQuest Privacy Policy

Last updated: 22 October 2026

MathQuest is a maths-practice app for Australian primary-school children, made by Chronoanalytics Pty Ltd (ABN 35 679 537 770), which trades as MathQuest. This page explains, in plain language, what we collect, why, who sees it and how to delete it.

The short version

• The first three games are free to play with no account, with full friendly feedback, and your child's place is kept on that device. No name or email is needed to play them.
• After that, and for saving progress across devices and the quests and streaks, your child needs a free account that a parent or guardian sets up on our website. Then we store your email and, for your child, a nickname, an avatar and their maths progress, on servers in Australia. We never ask for or store your child's real name. Your own name is asked for only on the reward form, to write on the parcel, and is kept the same way as the postal address. No birthdays, no photos, and no device location.
• Unlocking the rest of MathQuest is a paid subscription. On our website, Stripe takes the payment. In the MathQuest app from Google Play, Google Play takes it. Your card details go to Stripe or to Google, never to us, and Stripe stores payment information in the United States and other countries. We keep whether MathQuest is unlocked and, if you pay, the plan and its status. In a web browser nothing can be bought in the game. In the Google Play app the subscription is the only thing that can be bought, and it sits behind a parent check.
• Your usage and login data may be recorded to help with technical issues. Our team can see it. Details are below.
• We email the parent who holds the account. A welcome confirms the new account. Updates, and progress and milestone rewards, are sent only if you tick that box. The boxes start unticked. Progress emails may use your child's nickname. While that box is ticked, our mailing list keeps a short progress summary for your child, updated each night. Emails our team sends as a campaign, such as an updates newsletter, record when they are opened and which links are clicked, on our own server. The welcome and the email when your child finishes a world are not tracked. You can unsubscribe without signing in.
• A posted reward needs a postal address. We ask for it on the website only when you claim one, and we use it only to post that reward.
• The app has no ads and no third-party trackers. The website does: it counts visits and, on its public pages, uses Google and Meta to measure and target our advertising to adults. Some emails also contain tracking. All of that is explained below.
• We never sell your or your child's data, and we never share account or child data (email, nickname, year level, progress, or postal address) with advertisers. The website's advertising tags send visit data to Google and Meta, as described under This website. You can delete the account at any time. Deleting it erases what we keep with the account. If you ticked an email box, unsubscribed, or an email bounced or was marked as spam, we keep your email address and that fact so we do not email you again and so we can show what you agreed. A welcome on its own is not kept. Payment records are kept for 7 years, because the law requires it.

Playing free, with no account

Your child can play the first three games free, with no account. Played that way, the app saves a little in your browser's storage, on the device itself, so your child can carry on where they left off: the level they have reached in each skill (and which levels have been mastered), their year level (so the maps open at the right year), which of the free games have been played (so they are counted once on that device), and whether sound is on. That saved place stays on the device.

Usage and login data may also be recorded (below), tied to a random device code rather than to a person. No name, email or other contact detail is asked for or sent. The quests, streaks and achievements come with a free account (below).

Accounts (for saving across devices and quests)

Saving your child's progress across devices, and the quests, streaks and achievements, need a free account, which a parent or guardian sets up on our website (mathquest.com.au) using their own Google account, or an email and password. The app is the game. The first three games never need an account. Before anything is stored, we show exactly what an account keeps and ask you to agree as the parent or guardian.

What an account stores

• You: your email address and sign-in, so the account is yours. You can sign in with Google or with an email and password.
• Your child's adventurer: a nickname and an avatar you pick (a real name is not needed), their maths progress, and, only if you choose to add it, a year level to set a good starting point. An account holds one child.
• Usage and login data, described in the next section.
• Emails, if we email you, as described under Emails to parents.
• A postal address, only if you claim a posted reward, as described under Milestone rewards. It is not kept as part of the everyday account.
• Whether MathQuest is unlocked and, if you pay, the plan and its status, as described under Paying for MathQuest.

What an account never stores: your child's real name, birthdays, photos or uploaded images, device location, contacts, or anything your child types. Your own name is asked for only on the reward form, to write on the parcel, and is kept the same way as the postal address. We never show your child to other families or to the public.

Where it lives: on Google Firebase servers in Australia (australia-southeast1). We use Google Firebase Authentication to manage sign-in; Google acts as our processor for that. Email is described under Emails to parents. The data is encrypted in transit. We do not sell it or use it for advertising.

Your rights as a parent: you can see and change your child's details on the account page on our website. You can delete the account in the game: sign in, open Account and choose Delete account. Or email support@mathquest.com.au from the account's email address and ask us to delete it, and we will. Deleting the account erases your sign-in and everything saved with the account, including usage and login data and the email record. Three exceptions are described below: the email line under Emails to parents (a ticked box, an unsubscribe, a bounce, or a spam mark), a postal address for a reward already in the post under Milestone rewards, and payment records, which the law requires us to keep, under Paying for MathQuest. Progress kept on the device itself stays until you use Reset progress in the game. You can also email support@mathquest.com.au to ask what is held, including a copy of the usage and login data, or to ask us to delete it.

Usage and login data

Your usage and login data may be recorded to help with technical issues: for example which games were played and how they went, when the app was opened and for how long, and the kind of device. It is linked to your account if you have one, or to a random code for the device if you do not. Our team can see it: the owner of MathQuest, and a director of Chronoanalytics Pty Ltd who helps with customer support, in an admin role, so they can run MathQuest, fix problems and answer families' questions. The owner may add other staff in a role later. It is not visible to other families or to the public. It is used only to run MathQuest, never passed on to anyone outside the team, and never sold or used for advertising.

Report a problem: if you or your child send a report with the bug button in the app, we receive a picture of the screen, what was typed, where in the app it was sent from, the kind of device and, if signed in, the account, and we use it only to fix problems. A report is kept separately from the account, and deleting the account does not delete it. We keep it while we work on the problem and for no longer than 12 months from when it was sent, and we will then delete it. You can ask us to delete a report sooner by emailing support@mathquest.com.au.

Where it lives: on Google Firebase servers in Australia (australia-southeast1), the same as account data.

How long we keep usage and login data: while the account exists. Deleting the account deletes it.

Emails to parents

We email only the parent or guardian who holds the account. We never email a child. We never email someone who is only playing on the device, because they have not given an email address.

The welcome email. When you create an account, we send you one email to confirm it. Every new account gets this email. It does not need a tick. It only confirms the account, how to open the game, and how to reach us. It does not include your child's nickname, year level, or progress. It does not advertise, it does not describe upcoming features or rewards, and it does not ask you to tick a box. It is not tracked. You will not get this email for an account you already had when this started.

Two optional emails. On the website, when you create the account, there are two boxes. Each starts unticked. You can create the account without ticking either. Ticking one is not the same thing as agreeing to the terms or to this policy. You can tick or untick them later on your account page. We do not email you to ask you to tick them. If you already had an account when this started, both boxes are unticked until you tick them on the website.

The first box says: "Email me updates and upcoming features. Optional, and separate from my account. I can unsubscribe at any time." If you tick it, we may email you about MathQuest updates and features we are adding. Those emails are not about another product. They do not include your child's nickname, year level, or progress.

The second box says: "Email me progress and milestone rewards. These emails may include my child's nickname. Optional, and separate from my account. I can unsubscribe at any time." If you tick it, we may email you about your child's progress and about a milestone reward, such as finishing a world. That email is only to you. It can include their nickname. It is not sent to anyone else, and it is not sent in a group with other parents. The email that tells you your child has finished a world is sent once, on its own, and is not tracked. There is no regular progress email yet. If our team writes one, it is sent as a campaign and tracked as described below.

An email we write by hand follows the same rules. An update goes only to people who ticked the first box. A progress or reward email goes only to people who ticked the second box. An email that is both goes only to people who ticked both.

Who the email is from. Every email is from support@mathquest.com.au, and that is also the reply address. The email says it is from MathQuest, made by Chronoanalytics Pty Ltd (ABN 35 679 537 770). Receipts and other emails about a subscription are sent by Stripe for us, as described under Paying for MathQuest.

Unsubscribe. Every marketing email has a link for that list, and a link that stops all MathQuest marketing emails. You do not sign in, you do not pay, and you do not type your details. Your email program's own unsubscribe control stops all MathQuest marketing emails, not just one list. We stop straight away, and always within 5 working days. The link keeps working for at least 30 days after we sent the email. The welcome email is not a marketing email. Its unsubscribe control stops the marketing lists. After you unsubscribe we keep your email address, which list you left, and the date. If you had ticked a box, we also keep when you ticked it and the wording, so we can show the emails already sent were allowed. We use that line only so we do not email you again, and so we can show that we stopped or that you had asked. We do not keep your child's nickname, year level, progress, or the open and click record in that line. We keep the line for as long as we send email. A bounced email, or an email marked as spam, is kept the same way, and it stops the marketing emails. If you later tick a box again, that is a new request and we can email that list again, unless the address itself is still bouncing. Deleting the account also stops the emails. If you had ticked a box, unsubscribed, bounced, or marked an email as spam, that line stays after the account is deleted. A welcome on its own does not leave a line. The rest of the email record is deleted with the account.

Tracking, said plainly. The MathQuest app your child uses has no trackers. Some of our emails do. An email our team writes and sends as a campaign to a list, such as an updates newsletter or a progress email, contains a tiny image, and its links go through our own mailing server in Sydney first. When the image loads, or a link is clicked, our server records that it was you, which email, the time, and for a click which link. We call a loaded image an open. Some email programs load the image on their own, so an open does not always mean a person read the email. Like any website, our server briefly sees the IP address and the email program or browser when that happens. It does not keep them with the open or click record, and any routine server log that holds them is deleted within 14 days. We use the record to see whether our emails are getting through and which links are used. We do not use it to advertise to your child, and we do not sell it or give it to anyone. The welcome email and the email when your child finishes a world are not tracked, and no unsubscribe link is tracked. Amazon delivers our emails but does not record opens or clicks.

Who handles the email. We run the mailing list ourselves on a server in Sydney, using software called listmonk. For now Oracle hosts that server (an Oracle Cloud virtual machine in Sydney). We may later move the same server to Amazon Web Services (Lightsail) in Sydney. Either way we run it, it stays in Sydney, and it does the same job. That move does not change what we collect, and we will not ask you to agree again just because of it. Our server sends every email, including the welcome, through Amazon Web Services (Simple Email Service) in Sydney (ap-southeast-2). Amazon delivers the email and tells us when an email bounces or is marked as spam. It does not record opens or clicks. Amazon acts as our processor for delivering email. Oracle acts as our processor for hosting the server until the move, and Amazon does that hosting if we move it. Google Cloud Functions in Sydney tell our server when an account event means an email should go out. Those functions do not send the email themselves. Your own email provider receives the message as well, because that is how it reaches your inbox. We do not choose that provider.

What the mailing list holds. Your email address, your account id, your child's nickname, and the year level if you gave one. Also which boxes you ticked, when, and the words on the box. Also each email we sent, any bounce or spam mark, and, for campaign emails, the opens and clicks (which email, the time, and which link). Only while the progress and milestone rewards box is ticked, it also holds a short progress summary: where your child is now (world, map and next stop), the games played and stars earned on the account in the last 7 days, the worlds completed, and the date of that summary. It is updated each night, and when you change the box or your child's adventurer. It is there so our team can write a progress email. No progress email is sent automatically. Unticking the box removes the summary, and deleting the account deletes it. If an older account has more than one adventurer, the games and stars count every adventurer on the account, and where your child is now is taken from the first adventurer. It does not hold a postal address, an IP address, or which email program you use.

Who on our team can see it. The owner of MathQuest can see the email record, your email address, the nickname, the year level, and the progress summary, to run MathQuest. A director of Chronoanalytics Pty Ltd who helps with customer support can see the same email record, in an admin role, to run MathQuest, fix problems and answer families' questions. The owner may add other staff in a role later. They use what they see only to run MathQuest. They can download a copy for that work, and they must not pass it on to anyone outside the team.

How long we keep the email record: while the account exists, then deleted with it, except the line described above (a ticked box, an unsubscribe, a bounce, or a spam mark). When we delete your entry on the mailing list, the opens and clicks stay only as totals for each email, with nothing linking them to you.

Milestone rewards

The first milestone is finishing a world. The reward is a physical item we post to the family. We ask for a postal address only at that moment, on our website, and only if you choose to claim it. The form also asks for the name to write on the parcel. That name is yours, not your child's.

Before you send the form, it tells you: we need the address only to post this reward; the owner and admin staff can see it, and so can the postal service that delivers it (for example Australia Post); we do not use it for marketing; we do not send it to Google or Meta; we delete it 60 days after we post the reward; and deleting the account deletes it, unless a reward is already in the post, in which case we keep it until those 60 days end.

The address is stored on Google Firebase in Australia, with the claim, not in the mailing list and not in the game. Only the owner, and the director who helps with customer support in an admin role, can see it, plus the postal service for that delivery. If the owner adds other staff, only an admin role can see it. We do not use it to email you, and we do not keep it for a later reward unless you claim that reward and give it again.

Paying for MathQuest

The first games are free. To unlock the rest, a parent or guardian subscribes, in one of two ways. On our website, Stripe, a payments company, takes the payment. In the MathQuest app from Google Play, Google Play takes it, as described under Paying through Google Play below. We never ask a child to pay. In a web browser nothing can be bought in the game, and in the Google Play app the subscription sits behind a parent check.

What Stripe collects. On our website, you type your card details into Stripe's payment page, not ours, so your card number never reaches us. To take the payment, Stripe collects your email address, the card details, the name on the card, and the billing details it asks for (such as the country and postcode). To protect against fraud, it also collects details of your device and browser and your IP address. We tell Stripe which MathQuest account the payment is for, using the account's id, and your email address, so it can send your receipts.

What Stripe does with it. Stripe acts for us when it takes the payment, renews or cancels the subscription, and emails your receipts. Stripe also uses payment information for its own purposes, such as preventing fraud and meeting its legal duties, and for its own Link service if you choose to save your details with it. For those, Stripe's own privacy policy applies (stripe.com/au/privacy).

Where it goes. Stripe stores and processes payment information in the United States and in other countries, including India. So if you pay, your payment details go overseas.

What we keep. With the account, on Google Firebase in Australia: whether MathQuest is unlocked; why (a subscription, or a founder account); the plan (monthly or yearly); the subscription's status from Stripe (for example active, payment failed, or cancelled); when the paid period ends; and when that was last updated. On our server, also in Australia, we keep the Stripe customer number that links the account to Stripe. The game reads only whether MathQuest is unlocked. We never receive or store your full card number, and we do not send payment details to Google or Meta.

Founder accounts. Every account that already existed when we started selling subscriptions is a founder account. We record that MathQuest is unlocked on it for free. No payment details are involved.

Paying through Google Play. In the MathQuest app from Google Play, a parent subscribes on Google Play's own payment screen, with the Google account signed in on the device. The MathQuest account must be signed in first, because the subscription belongs to that account. Google takes the payment and runs the subscription: your card or other payment details, and your Google account, go to Google, never to us. Google handles them under its own terms and privacy policy (policies.google.com/privacy), and may do so outside Australia. Google sends you its own receipts.

What Google Play tells us, and what we keep. When you subscribe, the app sends our server the purchase's code from Google Play (a purchase token) and which plan it is. Our server checks that code with Google Play, then records with the account that MathQuest is unlocked through Google Play, the plan, the subscription's status (for example active, cancelled or expired) and when the paid period ends. We keep the purchase code on our server in Australia, tied to the account, so that one purchase cannot unlock two accounts and so that the subscription can be restored on another device. Google Play tells our server when the subscription renews, is cancelled, ends or is refunded, and we update the record. We do not send Google your email address or anything about your child. In our Google Play account we can see each order (the plan, the price, the date and the country), so we can answer questions and give refunds. Google does not give us your card details.

Who on our team can see it. The owner of MathQuest, and the director who helps with customer support in an admin role, can see the unlock record. In Stripe they can also see the payments, your email address, the name on the card, and the card's brand, last four digits and expiry date (never the full number), and in our Google Play account the orders described above, so they can answer questions and give refunds. They use it only to run MathQuest.

Our accounts. Each payment on our website is also recorded in our accounting system, Xero, for our tax records: the amount, the date and Stripe's reference for it, which may include your name or email address. Google Play pays us for its sales in one payment a month, which is recorded in Xero without anyone's name or email address. Xero acts for us and may store data outside Australia, including in the United States.

Emails about a subscription. Stripe emails you, for us, a receipt with a tax invoice for each payment, reminders before a subscription renews, and a note if a payment fails or the card on file is about to expire. These emails are about your subscription, not marketing, so there is no box to tick for them. They stop when the subscription ends. If we ever change a price, we email you about it ourselves, as the terms of use say. For a subscription through Google Play, Google sends its own emails about it.

How long we keep it. The unlock record, the Stripe customer number and the Google Play purchase code are kept while the account exists, and deleted with it. Deleting the account also cancels a subscription bought on our website, so you are not charged again. A subscription bought through Google Play is cancelled in Google Play: cancel it there, or email us and we will cancel it for you. Records of each payment on our website (the invoice and receipt, with your email address and the amount) are kept for 7 years after the payment, in Stripe and in Xero, and we keep Google Play's sales reports for 7 years too, because the law requires companies to keep financial records that long. We use them only for our accounts, tax and refunds. Google keeps its own records of a Google Play purchase under its own policy.

The web-hosting part, honestly

MathQuest is a web app. When your device loads it or fetches an update, the request is handled by our hosting provider, Google's Firebase Hosting, exactly as happens when you open any website. That means Google's servers briefly see your device's IP address and standard technical details in routine server logs, which is how the internet delivers and secures content, and requests may be handled by servers outside Australia. We do not use those logs to identify anyone, and we run no analytics or advertising on them.

No ads in the app, and we do not sell data

MathQuest, the app your child uses, contains no advertising, no third-party trackers and no social-media features. In a web browser nothing can be bought in it. In the Google Play app the one thing that can be bought is the subscription, through Google Play, behind a parent check. The website is not the app. On its public pages it uses the advertising tags described below. Emails to parents are not the app either. Some of them contain tracking on our own server, described above. We never sell your or your child's data, and we never share account or child data (email, nickname, year level, progress, or postal address) with advertisers. The website's advertising tags send visit data to Google and Meta, as described under This website. The companies that store the account, send the emails, hold a reward address, and keep our accounts act for us. Stripe acts for us in taking payments, and also uses payment information for its own fraud checks and legal duties, as described under Paying for MathQuest. In the Google Play app, Google Play takes the payment under its own terms and policy, also described there. If that ever changes, this policy will change first, with a new date at the top, before the change ships.

This website

This website (not the app) uses Google Analytics to help us understand visits: how many people come, which pages they read, roughly where visitors are from, and what kind of device or browser they use. It runs on the account pages too, where it counts that an account was created and whether that was with Google or with an email, but never which account, your email, your child's details or any payment details. Google acts as our processor for this and sets a small cookie in your browser so repeat visits can be counted as one visitor. Google Analytics does not store your IP address, we have turned off its advertising and audience features, and we keep the data for the minimum period Google offers (two months).

This website (not the app) also uses PostHog to see which pages are used and where visitors leave. It sets a small cookie on mathquest.com.au only. On the public pages, such as the homepage, it may also record how a visit moves around the page, such as scrolling and clicks, with anything typed into a box hidden. On the account pages it records only which pages and buttons are used, never your email, your child's details or any payment details. PostHog acts for us and stores this data in the United States.

On the public pages of this website we also use a Google Ads tag and the Meta Pixel. They set cookies and similar identifiers. Google and Meta receive the page address, the time, the IP address, and the browser or device details. They use that to measure our ads and to target our advertising to adults, and they may use that visit data under their own terms, not only for us. We do not send them your email, your child's nickname, the year level, the account id, or a postal address. These tags do not load in the app, in the Google Play app, on pages where a child plays, or on the pages where you create an account, agree to this policy, choose emails, pay, or claim a reward. They also do not load on this privacy policy. Google and Meta may process this advertising data outside Australia, including in the United States and in other countries where they run their advertising systems.

You can opt out on our website with Don't use advertising cookies on this site. That stops those advertising tags from loading. You can also use Google's ad settings (adssettings.google.com) and, if you have a Facebook account, Meta's ad preferences. Blocking cookies in your browser stops them as well. The visit counting described above is separate from these advertising tags.

When you are signed in to the app, it also sets a small cookie on mathquest.com.au that only remembers you are signed in, so this homepage can show an "Open the game" button. It holds nothing about who you are, and signing out removes it.

On the public pages of this website, such as the homepage, a Trustpilot box invites parents and teachers to review MathQuest. It loads from Trustpilot's servers, so Trustpilot receives the usual technical details, such as your IP address and browser, and may set its own cookies. Trustpilot handles that under its own privacy policy, and may do so outside Australia. It is never in the app or the game. Reviews are optional, and are written on Trustpilot's own site, under Trustpilot's terms.

One part of it is different, and it is opt-in: a box on the homepage where parents and teachers can leave an email address to hear more about MathQuest: a short note about how the quests work, progress reports and certificates. An earlier version of the box asked to hear when MathQuest launches on Google Play, plus the odd big update, and the addresses left then are used only for that. If you use it, your address is delivered to our inbox by a form service called Web3Forms, and we keep it in that inbox only. It is used for those notes and nothing else, never shared or sold, and removed the moment you ask: reply to any email we send, or write to support@mathquest.com.au. The form is meant for adults, not children. It is not the account, and it is not the two email boxes above.

Deleting your data

• No account (on-device): in the game, open Settings and choose Reset progress to wipe all saved practice data on the device and give the device a new code; the sound and year-level choices, and which free games have been played, stay as they are. To remove everything on the device, clear this site's data in your browser, or uninstall the app.
• With an account: in the game, sign in, open Account and choose Delete account, or email support@mathquest.com.au from the account's email address and ask us to delete it. That erases your sign-in, your child's saved progress, the usage and login data, and the email record with us. If you had ticked an email box, unsubscribed, or an email bounced or was marked as spam, we keep your email address and that fact, as described under Emails to parents. A welcome on its own is not kept. A postal address is deleted with the account, unless a reward is already in the post, as described under Milestone rewards. Deleting the account cancels a subscription bought on our website. Cancel a Google Play subscription in Google Play, or ask us to. Payment records stay for 7 years, as described under Paying for MathQuest. Progress on the device itself is removed with Reset progress, as above.

Children's privacy

MathQuest is designed for children, so child safety leads every decision: no ads served to children, no advertising tags in the app or on pages where a child plays, no dark patterns, nothing sold to a child, and a clear parent-consent step on our website before any child account data is stored. A subscription is bought by a parent: on our website, or in the Google Play app through Google Play, behind a parental check. When the game asks a child to fetch a parent, the link to our website sits behind a parental check, as does any link out to anywhere but our own privacy policy and terms of use. We work to the standards of the Australian Privacy Act and Google Play's Families policy.

Changes to this policy

If MathQuest ever changes what it stores or sends, we will update this page and the date at the top before the change goes live, and say plainly what changed.

What changed on 22 October 2026 (Google Play): MathQuest is coming to Google Play as an app. In that app a parent can subscribe through Google Play, which takes the payment: your payment details go to Google, never to us. With the account we keep the purchase's code from Google Play, as described under Paying for MathQuest. Nothing changes for a subscription bought on our website. This page also now says where to delete an account: in the game, or by emailing us.

What changed earlier on 22 October 2026 (website visits): this website now also uses PostHog to see which pages are used and where visitors leave, as described under This website. It is not in the app or the game, and nothing changes in what an account holds.

What changed on 20 October 2026 (the new homepage): our homepage has a new design. It shows a Trustpilot box that invites reviews and loads from Trustpilot, as described under This website. Its email box now offers a short note about how the quests work, progress reports and certificates, in place of news of the Google Play launch. Nothing changes in the app or in what an account holds.

What changed earlier on 20 October 2026 (paying for MathQuest): MathQuest now has subscriptions, bought by a parent on our website. Stripe takes the payment: your card details go to Stripe, never to us, and Stripe stores payment information in the United States and other countries. With the account we now keep whether MathQuest is unlocked and, if you pay, the plan and its status. Payment records are kept for 7 years, as the law requires, in Stripe and in our accounting system, Xero. Every account that already existed is a founder account, unlocked for free. With no account, the first three games are free.

What changed on 18 October 2026 (who on our team can see data): a director of Chronoanalytics Pty Ltd who helps with customer support may now see account data, usage and login data, the email record and a reward postal address, in an admin role, to run MathQuest, fix problems and answer families' questions. Before this, only the owner could. We collect nothing new, and the same limits apply: it is used only to run MathQuest, never passed on to anyone outside the team, and never sold.

What changed on 15 October 2026 (account emails, rewards, and website advertising): a parent or guardian creates an account on our website. We send one welcome email to confirm a new account. Updates, and progress and milestone rewards, are sent only if you tick that box, and the boxes start unticked. Progress emails may use your child's nickname, and while that box is ticked our mailing list keeps a short progress summary. Emails our team sends as a campaign can record, on our own server, when they are opened and which links are clicked. A posted reward asks for a postal address, used only to post it. Our website's public pages use Google and Meta to measure and target advertising to adults. The app still has no ads and no trackers. For now only the owner of MathQuest can see account data.

What changed earlier on 15 October 2026 (bug reports): you or your child can now send us a report with the bug button in the app. This page now says what a report holds, that it is kept separately from the account, and how long we keep it. Our contact address is now support@mathquest.com.au.

What changed on 10 October 2026: usage and login data may now be recorded to help with technical issues, and it is only visible to our developers. The setting that turned off usage statistics has been removed.

Contact us

Questions about privacy are welcome: support@mathquest.com.au

If you have a complaint about how we have handled your or your child's information, email us and we will reply within 30 days. If you are not happy with our reply, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.